What are the ITSM modules?

By: | Tags: , , , , | Comments: 0

ITSM refers to all the actions involved in, creating, managing, supporting, designing and delivering the lifecycle of IT service. ITSM modules is a mixture of a set of a defined process, policies and technique for providing IT services and products. It progresses and supports customer-centric IT service.

ITSM

Problem management:

A problem is the core cause of any occasion. And IT industries might temporarily resolve the issue but can’t fix the trouble. It may lead to divergence, so problem management is a process to fix the problem to improve performance and service delivery.

 

Incident Management:

It is a daily process, which restores standard, acceptable service with a minimal impact on business.

 

Change Management:

It is a conventional method and procedures to manage all the changes made in ITSM services.

 

Service Level Management:

It assists you to enhance and maintain the level of service to your customer. It supports meeting the SLA (Service Level Agreements).

 

Configuration Management :

It contains the physical and logical perspective of the IT infrastructure and services.

 

Release Management:

Testing, releasing and verification of changes to the IT environment.

 

Availability Management:

It optimizes IT infrastructure capabilities, services, and support to reduce interruption of service. It also gives sustained levels of service to suit the business requirements.

 

Financial Management:

This IT service assists you in managing the price required by the industry to meet its financial commitment. These services also involve the resources needed to meet demand.

 

Capacity Management:

Assist the organization in managing resources and also allows them to plan for future resource demand.

 

Knowledge Management:

Knowledge management helps you to maintain duplicated work by organizing and making available information about various types of IT products and services.

 

Project Management:

Project management permits IT firms to maintain orderly services to avoid difficulty like outdated systems.

 

Knowledge Management:

Knowledge management helps you to keep away from duplicated work by organizing and making available information about various types of IT services and products.