20

Jul, 2020

Is My Nutanix Product End of Life (EOL)?

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Nutanix is a leading global developer and manufacturer of converged solutions, where data storage, computing modules and network infrastructure are combined in the form of a software and hardware complex, based on a virtualization platform.

Once Nutanix product is EOL (End Of Life), then there will be no further upgrades/updates released for it and will no longer be supported by OEM.

Operating system AOS (Acropolis Operating System), Prism central Version 5.10.5, Nutanix files for AHV (the Nutanix hypervisor) LTS, STS cadence are extends for their Supported Nutanix hardware platforms.

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Nutanix End of Life (EOL), Nutanix End of Maintenance (EOM), Nutanix End of Support Life (EOSL) of hardware / nodes / block model and software that would end in upcoming months.

List of end-of-sale and end-of-life dates for these Intel ​Skylake based platform to further assist with maintenance and support parts for products and services

 

Nutanix End of Life Products List

 

Description SKU Maintenance and Support
Nutanix NX-7110 G6 Appliance NX-7000 Series Contact us for Nutanix Maintenance!
Nutanix NX-9060-G6 Appliance NX-9000 Series Contact us for Nutanix Maintenance!
Nutanix NX-1065S-G6 Appliance NX-1000 Series Contact us for Nutanix Maintenance!
Nutanix NX-1065-G6 Appliance NX-1000 Series Contact us for Nutanix Maintenance!
Nutanix NX-3060-G6 Appliance NX-3000 Series Contact us for Nutanix Maintenance!
Nutanix NX-3155G-G6 Appliance NX-3000 Series Contact us for Nutanix Maintenance!
Nutanix NX-8035-G6 Appliance NX-8000 Series Contact us for Nutanix Maintenance!

 

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Technical support in this area:
Or by phone: +91 99862 88377

 

NSPL NUTANIX SOFTWARE SUPPORT End of Support Life (EOSL) SUMMARY:

FEATURES NUTANIX EOSL NSPL NUTANIX EOSL
Upgrades and Maintenance Updates  N/A Yes
Support Contract renewal  N/A Yes
Features and enhancements  N/A Yes
Hardware support  N/A Yes
Security patches  N/A Yes
Bug fixes  N/A Yes
Root Cause Analysis  N/A Yes
Problem reproduction in Support Labs  N/A Yes
Create a Support request Web and Phone Web and Phone
Workarounds for issues  Yes  Yes
Access to Knowledge Base  Yes  Yes

Nutanix Harware Prodcuts Life Span Terms

Following are the very common and generally using Nutanix products life span related terms that would help you to understand about products life span.

End Of Life (EOL) is the last date that the product is entitled to receive applicable Support. After this date, all Support for the product will become unavailable unless entitled by an active Extended Support contract.

End of Maintenance (EOM) means the product is at the end of Maintenance and Nutanix will only provide Patch Releases primarily for security purposes if necessary. Any Software released after the hardware EOM may not be qualified on this hardware.

End Of Support Life (EOSL) means that all Support will no longer be offered by Nutanix.

Error means any reproducible failure of the Software to perform any material function as set forth in the Documentation.

Long Term Support (LTS) Release means a Software release that Nutanix commits to maintain and support for longer than other releases, to provide greater stability to customers who have longer new feature adoption cycles. In general, an LTS Release is a Maintenance Release and will contain very few (if any) new features and builds upon a mature and proven AOS codebase which customers have been successfully running in their production environments. An LTS release will be designated “LTS” as part of the Software version number. Any release that is not designated as LTS will be deemed to be an STS Release.

Maintenance means the provision of LTS Releases and STS Releases by Nutanix.

Maintenance Release. The number in the “Z” position in the Software version number indicates a Nutanix Software release as a Maintenance Release. A new Maintenance Release has a number of bug fixes and generally does not include new features.

Maintained means that Nutanix will provide Updates that have workarounds and bug fixes for Errors but will not provide Upgrades.

Major Release. The number in the “X” position in the Software version number identifies a Nutanix Software release as a Major Release. A new Major Release has a large feature payload and a number of bug fixes.

Minor Release. The number in the “Y” position in the Software version number identifies a Nutanix Software release as a Minor Release. A new Minor Release has a nominal feature payload and a number of bug fixes.

Mixed Support Level means that the product is covered by different levels of Support contracts in the same cluster.

Short Term Support (STS) Release means a Software release that shall receive Troubleshooting for three (3) months from the Release Date of the next Release that is an Upgrade. The intent of an STS is to allow rapid feature adoption.

Patch Release. The “n” position in the Software version number identifies a Software release as Patch Release. A Patch Release typically has a smaller number of bug fixes than a Maintenance Release. Nutanix may limit the distribution of some Patch Releases.

Release means either an LTS Release or an STS Release.

Release Date means the date a new Upgrade or Update is generally made available.

Software means any Nutanix software licensed to customers as for commercial purposes.

Support means Nutanix support for Nutanix hardware and software related issues and queries. Refer: https://navigatorsystem.com/contact-us/.

Troubleshooting refers to Nutanix Support consisting of phone support and if necessary, the provision of Patch Releases primarily for security purposes.

Update means either a Maintenance Release or a Patch Release.

Upgrade means either a Minor Release or a Major Release.

End-of-Sale Announcement Date means The date the document that announces theend of sale and end of life of a product is distributed to the general public.

End-of-Sale Date means The last date to order the product. The product is no longer for sale after this date.

Hardware Last Ship Date means The last-possible ship date that can be requested of. Actual ship date is dependent on lead time.

End of Service Contract Renewal Date means The last date to extend or renew a service contract.

Customers have no active service contracts will continue to receive support from the NSPL Nutanix support as shown in the EOL bulletin.

Nutanix Software Products Life Span Terms:

About Version Numbers

Nutanix software version numbers are numbered according to the following policy.

“XYZn (LTS)”

  • “X” is the major release version number
  • “Y” is the minor release version number
  • “Z” is the version number of the maintenance release
  • “N” is the patch release version number

The version number may end with the string LTS.
If LTS is not specified, it will be STS. Details of LTS and STS will be described later.

LTS and STS

Nutanix defines two different support periods: Long Term Support (LTS) and Short Term Support (STS).
LTS is literally a long-term maintained version, and STS is a short-term maintenance version of the software.
In addition, the definition of this support period varies depending on the software, and some software does not have the distinction of LTS/STS.

EOL policy for each software

The EOL stage has a maintenance window and a troubleshooting window.

Maintenance: Period during which bug fixes, etc. are supported, but upgrades are not performed
Troubleshooting: Period during which telephone support and security patches are provided as necessary

AOS

LTS

  • Will be maintained for 3 months after the next LTS release version is released
  • Troubleshoot for 6 months after the maintenance period ends

STS

  • Troubleshoot for 3 months after the next LTS release version is released

*AOS EOL policy includes AHV, Foundation, Nutanix Cluster Check (NCC), etc.

Prism Central

  • No distinction between LTS/STS
  • Will be maintained until the next version is released
  • Troubleshoot for 3 months after the maintenance period ends

Nutanix Files

  • No distinction between LTS/STS
  • It will be maintained for 3 months after the next version is released
  • Troubleshoot for 12 months after the next version is released

Nutanix Objects

  • No distinction between LTS/STS
  • It will be maintained for 3 months after the next version is released
  • Troubleshoot for 12 months after the next version is released

Software release interval

Also, Nutanix seems to release software at the following intervals.
It is divided into 3 stages and each has the following definitions.

Upgrades: Minor or Major Release
Updates: Maintenance Releases or Patch Releases
Patch Releases: Fewer bug fixes than Maintenance Releases

AOS

Division Interval
upgrade STS every 3-6 months, LTS every 12-15 months
update Every 4-6 weeks
Patch release If necessary

Prism Central

Division Interval
upgrade Every 3-6 months
update Every 4-6 weeks
Patch release If necessary

Nutanix Files

Division Interval
upgrade Every 3-6 months
update Every 4-6 weeks
Patch release If necessary

Nutanix Objects

Division Interval
upgrade Every 3-6 months
update Every 4-6 weeks
Patch release If necessary

Nutanix divides the version by LTS and STS to distinguish the release frequency.

STS is an image of operating a stable version for a while to a certain extent , while increasing the release frequency and making revisions in a short period of time to implement the latest features .