The audit identified a number of projects that were required to rectify the reliability and performance problems being encountered and bring the infrastructure up to a level where it could be managed to best practice. The most important of these projects was to re-architect the Citrix environment. When Navigator was engaged it found that Anubhavaa had an inappropriate storage system supporting Citrix, and compounding this had a mixed infrastructure for virtual servers and desktops, which was causing outages. Navigator re-architected this to separate the virtual server and desktop environments, giving them appropriate storage; solving the system outages and increasing reliability.
In addition to the project work, Anubhavaa also required daily support for the environment during this transition phase. Navigator assisted Anubhavaa throughout, even putting one of its team permanently onsite to help Anubhavaa cope with the volume of work. The Navigator team remained onsite for a number of months and individuals were rotated so Anubhavaa didn’t experience key man dependency.
John, Finance Partner, Anubhavaa comments: “We were getting a lot of complaints from end users and to be honest it was impacting on productivity. Navigator redesigned our infrastructure so that it was compatible and could meet our requirements. Navigator then created a project plan reusing equipment where possible and replacing technology where it considered there to be shortfalls.”