Navigator System Data Center AMC Technical Specification
Data Center Infrastructure
- Servers (All Brand make, model, configuration, quantity)
- Storage systems such as SAN, NAS, and backup appliances.
- Network infrastructure (Switch, Router, Firewall and Load balancers)
- Power-related (UPS, PDU, Generators, battery banks)
- Cooling systems (CRAC, CRAH, chillers)
Service Level Agreements (SLAs)
- SLA response time metric for different priority levels
- Uptime, delivery time, response time, and resolution time guarantees
- Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR).
- For SLA breaches Financial Penalties and compensation clause
Preventive Maintenance Schedule
- Frequency of preventive maintenance activities.
- Scope of preventive maintenance tasks with a proactive approach with Capacity planning and scaling preparations, cleaning & inspections, firmware updates, Security audits, and vulnerability Management.
- Database optimization and data integrity checks.
- Maintenance windows and downtime coordination and Network performance monitoring and optimization.
Contract Terms and Pricing
- Length of terms — typically one to three years and renewal terms
- Pricing structure fixed, variable, Magnitude of rate increases.
- Payment terms and invoicing procedures
Spare Parts and Consumables
- Spare parts inventory management and replenishment
- Critical spares and consumables (hard drives, batteries, fans, etc.)
- Spare parts dropping support for installed systems and lead times
Technical Support and Expertise
- On-site support engineer availability and coverage
- Remote support capabilities and tools
- OEM Certifications and expertise levels of support Engineers
Reporting and Documentation
- Regular maintenance reports and performance reports
- Asset inventory and configuration documentation
- Incident and problem management documentation
Security and Compliance
- Physical security measures and access controls
- Data security and encryption standards
- Compliance with industry standards and regulations
Escalation and Governance
- Escalation processes and procedures
- Service review meetings and governance mechanisms
- Change management and approval processes
Monitoring and Management Tools
- Data center infrastructure management (DCIM) software
- Remote monitoring and management (RMM) platform
- Network monitoring and performance management tools
- Environmental monitoring (temperature, humidity, airflow)