70 / 100

Navigator System Data Center AMC Technical Specification

Data Center Infrastructure

  • Servers (All Brand make, model, configuration, quantity)
  • Storage systems such as SAN, NAS, and backup appliances.
  • Network infrastructure (Switch, Router, Firewall and Load balancers)
  • Power-related (UPS, PDU, Generators, battery banks)
  • Cooling systems (CRAC, CRAH, chillers)

Service Level Agreements (SLAs)

  • SLA response time metric for different priority levels
  • Uptime, delivery time, response time, and resolution time guarantees
  • Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR).
  • For SLA breaches Financial Penalties and compensation clause

Preventive Maintenance Schedule

  • Frequency of preventive maintenance activities.
  • Scope of preventive maintenance tasks with a proactive approach with Capacity planning and scaling preparations, cleaning & inspections, firmware updates, Security audits, and vulnerability Management.
  • Database optimization and data integrity checks.
  • Maintenance windows and downtime coordination and Network performance monitoring and optimization.

Contract Terms and Pricing

  • Length of terms — typically one to three years and renewal terms
  • Pricing structure fixed, variable, Magnitude of rate increases.
  • Payment terms and invoicing procedures

Spare Parts and Consumables

  • Spare parts inventory management and replenishment
  • Critical spares and consumables (hard drives, batteries, fans, etc.)
  • Spare parts dropping support for installed systems and lead times

Technical Support and Expertise

  • On-site support engineer availability and coverage
  • Remote support capabilities and tools
  • OEM Certifications and expertise levels of support Engineers

Reporting and Documentation

  • Regular maintenance reports and performance reports
  • Asset inventory and configuration documentation
  • Incident and problem management documentation

Security and Compliance

  • Physical security measures and access controls
  • Data security and encryption standards
  • Compliance with industry standards and regulations

Escalation and Governance

  • Escalation processes and procedures
  • Service review meetings and governance mechanisms
  • Change management and approval processes

Monitoring and Management Tools

  • Data center infrastructure management (DCIM) software
  • Remote monitoring and management (RMM) platform
  • Network monitoring and performance management tools
  • Environmental monitoring (temperature, humidity, airflow)