Network AMC (Annual Maintenance Contract)
Guaranteed Network Uptime with Proactive Network AMC (Annual Maintenance Contract)
Secure Your Network with a 30-Minute Response SLA — Included in Your AMC!
Our comprehensive Annual Maintenance Contract transforms your network from a cost center into a strategic asset, ensuring 99.9% uptime.
Precision, proactivity, and local expertise—we deliver all three to keep your business connected.
Infrastructure Overview: Supported Systems and Brands
Our Network AMC covers a vast ecosystem of hardware, providing a single, unified support contract for multi-vendor environments.
We maintain expertise in:
Switches & Routers
Cisco, HPE/Aruba, Dell, Juniper
Firewalls & Security Appliances
Next-Generation Firewalls (NGFW), UTM devices
Wireless Infrastructure
Wireless Access Points, Controllers, and Mesh Systems
Load Balancers
For optimal application performance and traffic distribution
Network-Attached Storage (NAS)
Ensuring data accessibility across the network
Maintenance Scope: Hardware, Software, Performance
Hardware Maintenance
Scheduled inspection, cleaning, and replacement of faulty components (PSUs, fans, line cards, transceivers).
Software & Firmware Management
Proactive patching, vulnerability management, and operating system updates for enhanced security and stability.
Performance Optimization
Continuous analysis of traffic flow, bandwidth utilization, and configuration tuning to eliminate bottlenecks and ensure peak efficiency.
Monitoring Services: Proactive Issue Detection
Real-Time Surveillance
Constant monitoring of device health, link status, and performance metrics.
Automated Alerting
Immediate notifications for any anomalies, from hardware failures to security threats.
Proactive Intervention
We often identify and resolve potential issues before they cause downtime, generating a ticket and dispatching an engineer if needed.
Backup Solutions: Network Configuration & Data Protection
Automated Configuration Backup
Regular, secure backups of all network device configurations (switches, routers, firewalls) for quick recovery.
Rapid Restoration
In the event of a failure, we can restore your network’s settings swiftly, minimizing disruption.
Data Protection Support
We ensure network compatibility and optimal performance for your enterprise backup and disaster recovery solutions.
Our Network AMC Service Tiers
| Service Tier | SLA Code | Response & Resolution | Working Hours |
| Premium | 6-CTR | 30-Minute Response, 6-Hour Resolution | 24×7 |
| Premium | 8-CTR | 30-Minute Response, 6-Hour Resolution | 24×7 |
| Standard | 4H NBD 9/6 | 4-Hour Response, Next Business Day Resolution | 9 hours/day, 6 days/week |
| Basic | 4H 2BD 9/5 | 4-Hour Response, Two Business Day Resolution | 9 hours/day, 5 days/week |
Compliance: Industry Standard Adherence
Maintain your regulatory posture with documented, compliant processes.
- Standard Testing/Repair: 24-48 hours
- Emergency Service: Same-day (4-hour SLA for critical systems)
- Specialty Modules: 3-5 days for rare/legacy RAM types
Integration: Server Ecosystem Compatibility
Your network and servers are interdependent. Our integrated support eliminates finger-pointing.
- Unified Multi-Brand Support: As your single-source provider for both network and server AMC, we offer seamless troubleshooting for complex, cross-platform issues.
- Holistic Infrastructure View: Our engineers understand the complete data path, from server to end-user, ensuring comprehensive problem resolution.
- Vendor Independence: We provide unbiased support, optimizing your existing investments in Cisco, HPE, Dell, and other platforms.
All AMC Plans Include:
- Genuine Spares & Replacement Parts
- 24/7 Helpdesk Access
- Certified Onsite Engineer Support
- Monthly Performance & Health Reporting
Why Navigator Systems for Your Network AMC?
✅ Local Presence: Engineers embedded in major cities (Mumbai, Bangalore, Hyderabad, Delhi) with traffic-optimized routes.
✅ Massive Spare Parts Inventory: Over 21,000+ spares across our hubs for rapid deployment.
✅ Proven Expertise: Trusted by industry leaders like Wipro, TCS, Bharti Airtel, and the Indian Space Research Organization.
✅ High ROI: Our proactive care prevents costly downtime, delivering service that exceeds your investment.
Supported Regions
Bengaluru-HO
(No: 37/27, Meanee Avenue, Tank Road Cross, Bangalore – 560042)
Mumbai
(A-1, 1st Floor, Raj Industrial complex, Military Road, Marol Maroshi Road, Andheri (East) Mumbai- 400059)
Delhi NCR
(No. U75/9-10, DLF Phase 3, Sikandarpur Gurgaon – 122002)
Hyderabad
(Flat No. 509, 5th Floor, KJN Enclave, Opp Janapriya Apartments, Hyderguda, Attapur, Hyderabad – 500048)
Chennai
(No. 145, Abusali Street, Saligramam Chennai-600093)
Pune
(No. 203, suman Residency Behind Hotel Shursthi, Pimple Gurav Pune-411061)
Kolkata
(No. B1, 2nd Floor 540, Madurdahi, Near Anandapur P.S Kolkata – 700107)
Patna/Muzaffarpur
No. 140, Road no 6, Sahjanand Cloney Bhagwanpur, Muzaffarpur Bihar – 842001
Customer Testimonials
Their AMC support has been a pillar of reliability. We’ve experienced zero unplanned downtime since partnering with them.
