Dec, 2019

Better cost management, simplicity, control and multi-vendor support

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In any organisation of any size there’s always a need for some kind of IT incident management and Break Fix process. It’s great if the process you have works, but it’s always worthwhile keeping things under review to see what could be done better. Do you have a clear picture of what support arrangements you have in place, and what they’re costing you?  Have you had a bad support experience because of lack of internal skills, poor vendor support or unresponsive service providers? Are the people responsible for support sufficiently […]