What are the ITSM modules?

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ITSM refers to all the actions involved in, creating, managing, supporting, designing and delivering the lifecycle of IT service. ITSM modules is a mixture of a set of a defined process, policies and technique for providing IT services and products. It progresses and supports customer-centric IT service. Problem management: A problem is the core cause of any occasion. And IT industries might temporarily resolve the issue but can’t fix the trouble. It may lead to divergence, so problem management is a process to fix the problem to improve performance and […]