Jun, 2020

How ITSM Delivers Worth To The Digital Enterprise

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Long regarded as the set of practice and solutions for ensuring that technology is the best meeting the need of users, the IT Service Management function now serves as the vehicle that will deliver value in today’s rising digital enterprise.   The report depends on a survey of 261 executives around the world IT leaders in large industries and examines the evolving role of ITSM. The research maps ITSM progress besides a maturity model that looks at its progression from IT department enable to the digital catalyst. The ITSM maturity […]