AMC SERVICES

AMC (Annual Maintenance Contract)

Annual Maintenance Contract: We provide comprehensive IT Hardware support for Servers (including OS), Storage Devices & Networking Devices.

 We are capable of meeting stringent SLAs as per customer business needs, cost effectively. Maximum uptime is the Single most Critical requirement for most of the customers and the same is achieved through, Quick resolution of breakdowns and Preventive Maintenance.

Availability of spare parts, Technical expertise, proper coordination and support capabilities across wide range of products enables Navigator Services to provide maximum uptime.

Our State of the art facilities across 7 locations enable us to provide faster and seamless service support across India. Our integrated and matured quality systems ensure high availability of IT infrastructure and business continuity.

Customer satisfaction has been the driving force behind our business growth. We have been investing in people and processes to sustain and improve service levels. It enabled us to achieve long and mutually rewarding relationship with our existing customers and win many referral customers.

Our experience and Expertize across spectrum of IT services made us a preferred AMC Service provider in India.

Helpdesk Support: Our IT Helpdesk Services based on ITIL methodology, acts as a Single Point Of Contact for customers. Helpdesk co-ordinates between customer and various support functions and organizations, from call logging to call closure.

Helpdesk monitors and drives activities like break fix support, preventive maintenance, installation, Implementation and upgradation of IT infrastructure, IT audits, etc.

Spare Parts Warehousing

Salient features …

* Warehouse located at Bangalore & Chennai – It is well connected to all Repair Centers and our Regional warehouses at Hyderabad, Delhi, Mumbai, Pune and Patna.

* 7 stocking hubs positioned strategically to address the local statutory requirements – Road / Entry Permits, Octroi, Sales Tax, etc.

* Separate storage space for pallets, small components (bins), high value parts and climate sensitive parts.

* Robust online systems and processes.

* Periodic cycle counts, daily cycle count for high value parts and surprise audits.

* Standard, safe and customized packing material.

* 24×7 security and surveillance.

* Insurance for stocking and transit inventories.

* Employee safety and security trainings.