Preventive Maintenance

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Preventive Maintenance Documentation

Objective:

Preventative maintenance is the best way to deal with problems is to stop them from happening in the first place.

Scope

A good preventative maintenance program incorporates a comprehensive backup plan, measures to secure the system against malicious exploits, periodic hardware and software maintenance, and steps to maintain general system tidiness. The goals of preventative maintenance are to reduce the likelihood of hardware failures, extend the useful life of the system, minimize system crashes caused by outdated drivers and other software problems, secure the system against viruses and other malware, and prevent data loss.

Equipments to be Carried by field Engineer.

  1. Tool kit with required Bits
  2. CD/DVD of OS, Firmware, Diagnosis for the server on which the PM activity is scheduled
  3. Call Log Report.

 Responsibility

  1. Communicate with customer in advance on the activity scheduled
  2. Confirm on downtime for PM activity if required
  3. Inform the customer to backing up data on the system if required
  4. Checking all Hardware configuration and notifications/logs
  5. Track/record Hardware and Software inventory
  6. Update system to the latest BIOS, Firmware & Drivers
  7. Maintaining a dust free machine
  8. Resolve issues if found or schedule repair activity
  9. Suggest solutions/improvements
  10. Status update on the AMC activity to the customer & team
  11. Generate Service Reports and maintain history

  Procedure (Guidelines to be carried out at the site):

  1. Check Server Model, generation, and S/N,
  2. Request for a Downtime.
  3. Before shutting down machine confirm if backup has been taken.
  4. Check if all the notification LEDs is GREEN, if any AMBER, note it down.
  5. Power Down Machine and carefully remove all connections. NOTE: note down which cable has been removed from which slot/connectors, and have to be connected back while powering on the machine
  6. Remove server from rack carefully and place it in a convenient accessible working place.
  7. Open top lid of server and observe if any dust accumulation, If any, use soft cloth or air blower for cleaning.
  8. Clean air vents, power supply, and fan with compressed air or vacuum.
  9. Check ports and cable connections, and look for signs of wear on cords and wires to avoid loose connectivity problems
  10. Power on the server and check if all the specifications are perfect.
  11. Record all activities in the service report and get a sign off from the customer