Service Experience

Fast and Exceptional Customer Experience
You can expect to receive an unparalleled customer service experience with our 24/7 domestic call center and immediate incident escalation.

Service Delivery

When you have critical issue with your data center hardware, with our service delivery customer can feel that you have got covered. With over 50,000 spare parts across 10 stocking locations, and direct access to our engineering teams, your hardware issues will be resolved in no time.

Operational Advantage

The service level agreements (SLA) contracts can fit your organization needs to get an operational advantage. Whenever it is needed, you can alter multiple vendors, and add or delete equipment.

Working Methodology
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    INSPECT ENVIRONMENT

    An Engineer visits your location or major location to observe the environment, discuss the equipment, the SLAs and any specific business challenge.

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    LOGISTIC PLANNING

    Our team determines the appropriate ratio of spare part kits and where to store these parts. We utilize a combination of onsite stocking, regional warehouse, or our repair center to meet the determined the SLAs.

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    PREVENTIVE MAINTAINANCE

    We follow a prescribed process on time and usage to conduct preventive and scheduled maintenance for the items under contract.

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    ONE CALL

    We utilize a one call, single point of contact methodology to own the problem, serving as the serving point of contact. This owner will coordinate all actions, resources, and logistics, ensuring the client needs only to interact with a single individual.

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    SOLUTION

    We continue to satisfy failures and provide solutions throughout the contract, coming out regularly to survey the environment. Overall, this cycle is repeated throughout the contract to ensure that we are stay aligned with you, your environment, and your business.