Service First

63 / 100

The Service First philosophy is our commitment to customers that maximizing their uptime is our top priority. We are collaborative, passionate, progressive, and co-operative to resolve all of your data center hardware maintenance challenges for every call.

Help Desk :

Place a service call and within 30 minutes, you talk to your primary engineer. Troubleshooting begins immediately and parts are identified for a first-time fix.

Preventive Health Check :

To prolong the life of your hardware, we help increase your productivity by reducing downtime and the number of service calls needed.

Service Status Updates :

To remove the guesswork, service engineer keeps informed from start to finish throughout the entire service call. Plus a follow-up call in case anything new develops.

Customer Service Meetings :

How are we doing? Are you getting the service promised? Can we help in other ways? We regularly keep in touch so we continue to improve on our partnership.

Service Account Manager :

Here to help! Your local account executive is your go-to resource. Discuss current and future needs. Questions? Your Account Manager will get you the answers.