Service Levels

Adjust service levels or add and delete equipment from your contract at any time.

7 x 24 x 4

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

5 x 8 x 4

8:00 AM to 5:00 PM, Monday through Friday
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

Next Day

Initial phone-based diagnosis
Field Engineer on-site (if required) the following business day after customer contact

REQUEST A QUOTE Form

We have customers online event tracking systems that enable anytime, anywhere access, 7×24 monitoring of their data center environment, service levels and events within any incident.