Jun, 2020

How ITSM Delivers Worth To The Digital Enterprise

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Long regarded as the set of practice and solutions for ensuring that technology is the best meeting the need of users, the IT Service Management function now serves as the vehicle that will deliver value in today’s rising digital enterprise.   The report depends on a survey of 261 executives around the world IT leaders in large industries and examines the evolving role of ITSM. The research maps ITSM progress besides a maturity model that looks at its progression from IT department enable to the digital catalyst. The ITSM maturity […]


What are the ITSM modules?

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ITSM refers to all the actions involved in, creating, managing, supporting, designing and delivering the lifecycle of IT service. ITSM modules is a mixture of a set of a defined process, policies and technique for providing IT services and products. It progresses and supports customer-centric IT service. Problem management: A problem is the core cause of any occasion. And IT industries might temporarily resolve the issue but can’t fix the trouble. It may lead to divergence, so problem management is a process to fix the problem to improve performance and […]