Digital ITSM Solutions

Manage, Secure and Optimize Your IT Environment

IT management from budgets and planning to devices and software. Choosing the right service desk software for your organization is critical.

IT Service Management – ITSM

Navigator System ITSM software to design, plan, deliver, support and manage the life cycle of IT services.

 Events leading up to a problem reflects in Service Desk to link Incident, Problem, Change, Release, Incident Management, Problem Management, Change Management

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IT Asset Management – ITAM

Navigator System Software to track your inventory, Licenses, Audits with Integrated Help.

With cost-effective asset management solution for your company with Inventory Management, Asset Auto-discovery, CMDB/ Configuration Management, Asset Lifecycle Management with ITAM software.

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IT Operation Mgmt – ITOM

To  automate all IT workflows with visibility and AIOps to turn events into actionable alerts.

A preventive approach using Operational Intelligence and Machine Learning for Service and Process Monitoring, Event Log, SNMP Trap, Syslog and NetFlow Traffic Monitoring to plan Capacity, Health analysis

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Troubleshoot & Resolve

Troubleshoot with Root Cause Analysis and Preventive Maintenance apart from server check-up to prevent outages. An Alert is raised every time an issue is reported, and you get an immediate notification with the updated details. Incident Tickets are prioritized to resolve based on the level of SLA and other policies. A systematic workflow help to respond and resolve the issue quicker than before.

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Configuration Management Database (CMDB)

Database where you can view information about all the hardware and software installations in your network. Relationship mapping between Configuration Item to track dependencies on contract service with a specific vendor

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Service Desk

Modern service desk and IT management solution which gives analysts and users the information, knowledge, tools and collaborations they need to get the job done, wherever they are. Handle your multiple vendor technologies and Asset. A Service Desk operation process handles your tickets, configuration management, asset management, changes and releases Management. You can monitor from any where.

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Patch Managemnet

Assets are behind the firewall or remote, physical or virtual, patching your critical operating systems and apps in a timely, effective, and cost-effective manner remains challenging.
Remotely manage all the patch, OS and security upgrades. No more manual intervention.

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Enterprise Service Management Solutions

The lack of communication between software tools and IT team increases risk factor, slow response which leaves unattended users and business. Changing IT by increased visibility, shared data, and automated responses to secure and manage your IT environment.
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Our Partners

We work with world's leading technology vendors to design the right solution for your business

  • IBM Partner
  • Oracle servers
  • Dell Support and Maintenance
  • Cisco support
  • HP Partner
Digital ITSM Solutions

ITSM

ITAM

ITOM

Managed IT Solutions

FMS Services