by Sangeetha | Aug 8, 2024 | Server, Server AMC
Navigator System Data Center AMC Technical Specification
Data Center Infrastructure
- Servers (All Brand make, model, configuration, quantity)
- Storage systems such as SAN, NAS, and backup appliances.
- Network infrastructure (Switch, Router, Firewall and Load balancers)
- Power-related (UPS, PDU, Generators, battery banks)
- Cooling systems (CRAC, CRAH, chillers)
Service Level Agreements (SLAs)
- SLA response time metric for different priority levels
- Uptime, delivery time, response time, and resolution time guarantees
- Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR).
- For SLA breaches Financial Penalties and compensation clause
Preventive Maintenance Schedule
- Frequency of preventive maintenance activities.
- Scope of preventive maintenance tasks with a proactive approach with Capacity planning and scaling preparations, cleaning & inspections, firmware updates, Security audits, and vulnerability Management.
- Database optimization and data integrity checks.
- Maintenance windows and downtime coordination and Network performance monitoring and optimization.
Contract Terms and Pricing
- Length of terms — typically one to three years and renewal terms
- Pricing structure fixed, variable, Magnitude of rate increases.
- Payment terms and invoicing procedures
Spare Parts and Consumables
- Spare parts inventory management and replenishment
- Critical spares and consumables (hard drives, batteries, fans, etc.)
- Spare parts dropping support for installed systems and lead times
Technical Support and Expertise
- On-site support engineer availability and coverage
- Remote support capabilities and tools
- OEM Certifications and expertise levels of support Engineers
Reporting and Documentation
- Regular maintenance reports and performance reports
- Asset inventory and configuration documentation
- Incident and problem management documentation
Security and Compliance
- Physical security measures and access controls
- Data security and encryption standards
- Compliance with industry standards and regulations
Escalation and Governance
- Escalation processes and procedures
- Service review meetings and governance mechanisms
- Change management and approval processes
Monitoring and Management Tools
- Data center infrastructure management (DCIM) software
- Remote monitoring and management (RMM) platform
- Network monitoring and performance management tools
- Environmental monitoring (temperature, humidity, airflow)
by Sangeetha | Jun 17, 2022 | Server AMC, Server Maintenance, Uncategorized
HPE VS Dell Servers: Important Main Factors To Decide
Navigator System provides Warranties, Care Pack, and Support Services by Original OEM as well as all HPE Renew and Dell Recertified products are covered by our own NSPL warranty, service, and support options.
DELL Support Vs NSPL Support
Dell ProSupport is a paid reliable support program to download any updates or firmware. Few Dell Firmware is also free to download. Also provides a site to find updates for your systems.
If you can afford it, pro support is a worthwhile investment, if you can afford it. Dell will soon be requiring a support contact for downloads in the future. Dell Spares can be more particular about documentation for part replacements.
Dell Support Options from Navigator System
Navigator System offers 3, 4, 5, and 7-year Support. Options include ProSupport NBD, ProSupport Mission Critical, ProSupport Plus NBD, ProSupport Plus Mission Critical, and KYHD (Keep Your Hard Drive).
HPE Support Vs NAVIGATOR SYSTEM
HPE service/support contract must download any new firmware or updates. HPE’s support for replacing parts and their supply chain has also good as DELL.
Users can create an online account through HPE’s website allows for extensive personalization with specific portfolios that every HPE hardware your business owns.
Also, gain access to HPE 24/7 support, manage future orders, and the ability to utilize the HPE Operational Support Services experience to help manage the day-to-day IT operational tasks.
Depending on your business’ level of growth and experience, it may be worth it to explore everything HPE support has to offer. With that said, the navigation and general user experience is still overwhelming.
HPE Support Options from Navigator System
As you know, HPE Renew products carry the same-as-new warranty from Hewlett Packard Enterprise. In addition, Navigator System offers 1,3 and 5-year support and also 1-year post warranties.
Reliability Dell/HP/NSPL
Dell pro support
Dell EMC PowerEdge is continuously improving its servers, to avoid breakdown and the more recent lines generally reinforce that fact.
HPE Support
HPE Proliant systems really do a good job with predictive alerts for parts that are liable to fail. This allows the enterprise to repair or replace parts before they break down.
HPE Superdome line showed incredible reliability. So, for mission critical big data workloads, HPE’s solution does seem reliable.
HPE’s Apollo line are for users to determine long term reliability.
Dell server Maintenance
Dell was more affordable but less flexibility on price when negotiating with Dell. So consistent customers willing to cut more of a deal.
Used Dell Servers and spares are relatively easy to find. It benefits from being self-referential.
HPE Server Maintenance
HPE more flexible on price. HPE Server has a more comprehensive documentation system. Find manuals for every part HPE made.
Management Tools
All Out of Band Management systems with HTML5 support, HPE’s Management tool iLO, and Dell EMC’s iDRAC.
Dell IDRAC
Dell iDRAC with java after iDRAC 7 and new iLO GUI.
As far as licensing goes, iDRAC uses a physical license, which can be bought on the secondary market and prevent being locked in again with the OEM after end of life.
Updates are generally a bit longer with iDrac, and in general it seems a bit more sluggish than iLO. As far as a previous point of contention, iDRAC does have a similar tool to RIS, called OpenManage Essentials, though both have their issues on some browser versions.
HPE ILO
ILO standard is included, but Advanced (i.e. post console session) requires a license, which can lock you in with the OEM if your servers go EOL; you can’t buy them from the used market.
Some users will claim that you only have to buy one key because you can reuse the advanced key on multiple servers, but this is against the terms of service; you do have to purchase new keys just as with iDRAC.
Overall, the GUI with ILO seems more intuitive and the platform seems a bit more snappy, but there are more important things to consider than the out-of-band management interface.
Final Roundup
At the end of the day, HPE and Dell are both fairly similar companies with similar offerings, and so when comparing HPE vs dell servers, there is no clear-cut winner. There isn’t a huge difference between the companies as far as build quality, price, or reliability, so those are going to be best evaluated on a case-by-case basis.
However, Navigator System NSPL support make difference as a service provider of choice when we evaluate HPE vs dell servers. That being said, in almost all cases they provide comparable hardware and services, so companies should always do their due diligence and evaluate their options on a case-by-case basis.
by Sangeetha | Feb 25, 2022 | Server AMC
Annual Maintenance Contracts are the Smarter thanks to taking care of your IT Hardware Assets
Why AMC?
Prevention is usually higher than Repair and Growth over sluggishness.
In this digital age, the performance and potency of your business are littered with the performance and power of your IT systems. Any breakdown in performance or period may result in long durations of no productivity, which will hinder your business plans and techniques. To avoid such things and use your IT infrastructure to its best capability, you wish to take care of challenges before they produce more injury and increase period. To achieve peak performance, you want a well-maintained system.
What are the benefits of language up with an IT AMC Service Provider?
1. Regular care Updates and Upgrades
Handling business and IT challenges simultaneously is often troublesome for several tiny and medium businesses. Lack of concentration on the most stream of business will hinder growth. Language up with an AMC Service supplier can look out for each IT and maintenance issue. The AMC Service supplier can monitor your schedule and detain bit with you whenever the acceptable procedures got to be enforced.
Routine checks guarantee a much better bar possibility and an answer. An IT Infrastructure check-ups frequently performed also can lead to the devices playing expeditiously throughout the year. Any challenges detected are often resolved instantly to stop more damages, increasing the device life.
2. value Effective
Partnering with the proper IT Server AMC Service supplier could be a more sensible choice than relying upon separate individual service suppliers, which can add up to sizeable financial quantity by the top of the year thanks to lack of expertise and experience. AMC Service suppliers these days supply versatile made-to-order solutions & services that cater to totally different industries.
3. Handle IT Emergencies higher
Signing the contract with an IT Server AMC Service supplier and operating with their experienced technicians may well be what you’re searching for.
More businesses are becoming digitalized, requiring each organization to be engineered with the proper IT infrastructure to get on par with their digital wants. However, maintenance is often an obstacle for the enterprise and an intermission from playing core business activities. Moreover, hiring technicians for each troubleshooting is often distressing. An AMC for IT hardware servers, networks, etc. that all be the class of IT infrastructure help relieve you of the difficulties of handling IT challenges arising suddenly.
Regular maintenance of IT infrastructure is healthier to stop unexpected and surprising IT challenges which can interrupt business operations. Affiliating with the proper AMC Service supplier and their experienced technicians UN agency perceive your individual business needs capably will influence be a wise move.
Other advantages in an AMC Package could embrace,
• Assembling of pc Systems
• Spare elements replacement
• Hardware installation
• Server installation
• Removal of Virus and pc Protection
• Defragmentation of arduous drives
• Create User pointers on preventive maintenance
• Optimize pc equipment
• Set from Wi-Fi or LAN facilities and maintain its security
• Fixing of net errors
• Data Recovery
• Repairing breakdowns
• Hard-disk, optical disk store, and electronic equipment and different hardware wear and tear
• Maintenance of Scanners and Printers and different peripherals
• 24 x seven client support service
Types of Annual Maintenance Contracts
1. Non-Comprehensive Annual maintenance contract (AMC)
A manufacturer provides service with the assistance of different native licensed service suppliers appointed by them. This support is mainly for one year and may be extended up to a few years or five years, depending on each party’s understanding. Typically, the licensed service suppliers offer service support and charge individually for a few parts excluded within the assurance cowl.
2. Comprehensive maintenance contract (CMC)
CMC includes prioritized on-time service from the corporate or maintenance service suppliers. Here conjointly, the contract is mainly for one year and will be extended up to a few years or five years as per the understanding between each of the parties. It includes repairs and replacements of defective elements. This sort of contract offers an additional advantage due to its embracing consumables. i.e., merchandise utilized by people and businesses that area unit expended or wore out and need regular replacement (which isn’t a part of a standard Annual Maintenance Contract) created obtainable at low prices. CMC is dearer than AMC because it includes the costs of spares likewise.
What do you have to seek for in an Annual Maintenance Contract provider?
• Check for skilled exposure of the Annual Maintenance Contract specialists
• Proper coaching certificates and necessary enclosures that assure you regarding their acceptable AMC services
• Choose the service supplier who assures you a twenty-four x seven service support. This twenty-four / seven support helps businesses scale back their time by taking acceptable measures to spot the matter instantly and resolve it before it escalates. Today, this around-the-clock service has become the norm, therefore, earning the appreciation of the many businesses
• No service supplier will guarantee 100 percent protection from hackers, virus attacks, and different external threats. Ensure that your AMC service supplier can do comprehensive maintenance arrange to minimize your exposure to such hazards. This protection is often achieved with regular system upgrades of necessary tools and software packages presently obtainable within the marketplace
• It is best to form positive your maintenance contract supplier is aware that every one of your systems would like a robust and active software package and hardware support
• Finally, select the firm that offers you a cost-effective annual arrangement for the IT Annual Maintenance Contract services to support your needs
IT AMC Service suppliers are ready beforehand with all the desired information and know-how essential for choosing solutions acceptable for your specific wants and area unit able to GO once things get it wrong.
by Sangeetha | Jan 6, 2022 | Server, Server AMC, Server Maintenance
Server maintenance is the process of keeping the server updated and running to ensure that the organization’s computer network is operating smoothly. The network administrator usually does this, and it is essential to the company’s performance. The application software will never run as anticipated without a proper IT service plan. In severe cases, the network can even experience partial or total failure leading to severe losses to your business.
The server is used to describe a box that holds the computer’s processor, memory, and hard drive. It is built to provide maximum computing power while utilizing minimum space. Organizations install multiple servers to increase the processing power available to support several databases, systems, and applications.
Proper server maintenance requires the network administrator to conduct periodic preventive maintenance. This applies to reviewing the server’s performance and any potential security risks and backup protocols. In addition, as part of preventative maintenance, the administrator should ensure that the inbuilt system monitoring utilities are appropriately installed and configured.
So, why is server maintenance essential?
To keep the business’ computer network in optimal and reliable condition, you need to have regular server updates, installation of patches, and diagnostics; in other words, you need a sound server maintenance plan. With this, your business’ special hardware and software will have a greater chance of serving you for a long time. While you may know what should go into the plan, you are better off getting server experts to perform the required maintenance.
While server maintenance plans vary from one business to the other, it is universally essential to have a program specifically designed to ensure the continued optimization of your server and computer network. Through regular data backup, patch installation for updates and bugs, and running the diagnostics, your business’ server will be kept at peak performance, hence minimizing any risks for errors and system failures. In addition, with a maintenance plan that considers your business’s unique objectives and demands, your server will continue to be reliable and efficient, enabling you to run an effective and secure company.
The essential part of a successful and valuable maintenance plan is to design one for you and your business since every organization has its unique goals and server needs. Alongside creating a specified plan, it is also essential to consider how often you want to perform server maintenance. With a solid plan, you will also have a sensible timetable for implementation, thus avoiding prolonged downtimes to your business.
The importance of server maintenance cannot be overemphasized, as, without it, your business cannot reach the zenith of success. But, server maintenance can be very costly if you want to keep a system administrator within your business premises. However, you can cut down on this cost by contracting a network support company to do the job for you. In addition, you can have experts monitoring your servers around the clock through outsourced IT support, thus keeping your business operations at their peak throughout the year.
by Sangeetha | Oct 1, 2021 | Server AMC
Navigator System Pvt., a leader in enterprise computing, storage, networking solutions, and various computing technology, is announcing an expanded portfolio of its Existing AMC server business into storage and networking products. With the new additions to the portfolio, Navigator will now provide clients with the necessary IT infrastructure for their business needs. These new additions aim to develop a long-term relationship with clients by providing them with innovative solutions that are tailored to their needs.
Navigator System has dramatically supported its clients with its successful response of service desks during the pandemic, lockdowns and working from home. Emphasizing the importance of keeping organizations operational was the critical aspect of Navigator System’s AMC Services.
To continue managing Clients IT storage management, Navigator System has provided three options: work with a third-party service provider like Navigator System, extend the warranty on your OEM’s equipment or choose not to renew it.
For support on multi-vendor IT storage infrastructure, a third-party vendor is an excellent option. Clear Service Level Agreements will keep you aware of the level of service from each vendor and give you easy access to any provider that can address your needs faster than waiting for time-consuming OEM requests.
Navigator System provides Dell Storage Maintenance, HP Storage Maintenance and IT storage data management & Storage Repair service to focus on the products of your choice. NSPL Storage Maintenance and Support Services are designed to meet any organization’s needs, with a team supporting OEM such as Dell, Cisco, HP and NetApp.
Navigator System Network Maintenance supports equivalent to the support levels provided by any OEM at a substantially lesser cost, thus helps customers reduce expenditure on Network Infrastructure managements, Network Router Maintenance & Network Switch Maintenance.
Suppose Clients are limited on resources or complex infrastructure, including routers, switches, firewalls, wireless access points, and wireless LAN controllers. In that case, Navigator System has a network solution portfolio committed to maintaining solutions for Government, IT/ITES and larger enterprises.
by Sangeetha | Sep 2, 2021 | Server AMC
Navigator System Launching its Crown Jewel of service that’s Third-party Server AMC for EOSL OEM Products.
What does OEM mean?
Original Equipment Manufacturer (OEM) describes a manufacturer that produces equipment using parts made by another company.
OEM Server AMC is the process of building hardware where components are purchased from other companies and integrated into a system to meet buyer’s specifications. It will be cheaper than buying directly from the server brand; one or two components might be considered part of the server brand.
A third party server maintenance company like Navigator System can provide this service at affordable prices.
What is 3rd party maintenance?
Third-party maintenance (TPM) is provided by a company other than the original equipment manufacturer (OEM). These third-party maintenance companies have experts that are often trained and certified in many hardware types and manufacturers, including IBM, Dell, HPE, or Cisco.
Navigator Systems is an Authorized Server Maintenance Company (ASMC), providing TPM services for brands like IBM, Dell, HPE and Cisco.
What is Offered in third party server maintenance services?
ASMC’s like Navigator Systems provides the following services for your third party server maintenance.
1) Replacement of faulty component (Hard Drive, RAM, CPU etc.) with a new factory component at Navigator Systems’ data centre based on your schedule with a fee applicable to each component replaced. Our technical staff will do this per client contract agreement with ASMC or per-call basis/emergency visit.
2) Navigator Systems can provide on-site and remote Support when you need assistance with an existing installation.
3) If required, we can coordinate or complete a “turn-key” installation for you that includes hardware, software, cabling and any other items needed to get your new system up and to run quickly.
Why opt for Third-party server AMC vs OEM Server AMC?
As per Navigator System, it’s preferable to opt for third-party server AMC as:
1) Cost-effective solution.
2) Better response than OEM server AMC (offers same-day Support with an error code description/ work order).
3) Dedicated team of experts who strive to ensure customers are satisfied and their business runs uninterrupted.
4) Navigator Systems is ASMC and authorized to provide such services in India via its team of experts.
5) Faster turnaround time for on-site Support than OEM server AMC.
6) Reduces dependency on a single manufacturer (reduces future hardware costs).
7) Focus on third party solutions that increase flexibility and budget.
8) If third-party server AMC goes out of business, you can continue to call on the OEM for hardware support.
9) An experienced team has provided service since inception (provides significant time and money savings).
10) Better support than the OEM.
11) You get better value because Navigator Systems subscribes to the latest hardware, software and firmware.
12) Navigator Systems provides Support for third-party products to increase flexibility with options at an affordable cost.
13) A well-managed infrastructure of available servers often eliminates expensive procedures like ordering a new server or removing your old server and installing a new one.
14) Navigator Systems provides better Support than OEM regarding your warranty, license and entitlement.
15) Navigator Systems provides service with a faster response time than the OEM during holidays.
16) You can avail of Support across all brands from a single source.
17) Output delivered is much more than the money you pay to us.
18) Our team ensures that the client is delighted and we achieve 100% customer satisfaction.
19) Our professionals are trained to provide Support to customers around the clock, including holidays, weekends and provide any other emergency support whenever required.
20) We have many clients in various business domains (Banking & Financial Services, Education, Healthcare, Retail, Manufacturing and IT/ITES) who avail our services.
